Refund and Returns Policy

Thank you for shopping at KaozRep. We strive to provide high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we offer a refund and returns policy to ensure your satisfaction.

Refund Period: You have 14 days from the date of purchase to request a refund or return. After this period, we will not be able to process any refund or return requests.

Eligibility for Refund or Return: To be eligible for a refund or return, the following conditions must be met:

The item must be unused, unwashed, and in the same condition as when you received it.
The original tags and packaging must be intact.
Physical damage caused by the customer will not be accepted for refund or return.
Valid Reason for Refund or Return: We require a valid reason for your refund or return request. Valid reasons include:
Defective or damaged product received.
Incorrect item shipped.
Size or color mismatch.
Refund and Return Process: If you meet the eligibility criteria and have a valid reason for a refund or return, please follow these steps:
Contact our customer support team at support@kaozrep.com within the 14-day refund period.
Provide your order details, including the order number, item(s) to be returned, and the reason for the refund or return.
Our customer support team will guide you through the return process and provide you with a return authorization.
Pack the item securely in its original packaging, including all accessories and tags.
Ship the item back to us using a trackable shipping service. The return shipping costs will be your responsibility.
Once we receive the returned item and verify its condition, we will process the refund or exchange, as per your request.
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping charges will not be refunded.
Exchanges: If you wish to exchange an item for a different size or color, please follow the same refund and return process mentioned above. Once we receive the returned item and verify its condition, we will process the exchange and ship the new item to you. Any price difference between the exchanged items will be handled separately.

Non-Refundable Items: Certain items are non-refundable, including:

Gift cards or promotional vouchers.
Items purchased during clearance or sale events.
Customer Support: If you have any questions or need assistance regarding our refund and returns policy, please contact our customer support team at support@kaozrep.com We are here to help you and ensure your shopping experience with Kaozrep.com is a positive one.
Please note that this refund and returns policy applies only to purchases made through our website, KaozRep. For purchases made through other platforms or retail stores, please refer to their respective refund and returns policies.

We reserve the right to update or modify this refund and returns policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund and returns procedures.

Last updated: 01.12.2023

By making a purchase on KaozRep, you acknowledge that you have read, understood, and agreed to the terms of this refund and returns policy.