FAQ
1. GENERAL INFORMATION
What is KaozREP?
KaozRep is a premium activewear brand that specializes in creating high-quality athletic apparel designed to provide comfort, style, and functionality during workouts and various physical activities.
What makes KaozRep different from other activewear brands?
KaozRep stands out for its emphasis on innovative designs, premium-quality materials, and attention to detail. The brand focuses on blending fashion-forward aesthetics with performance-enhancing features to meet the diverse needs of active individuals.
What kind of materials are used in KaozRep activewear?
KaozRep uses a combination of high-performance fabrics such as moisture-wicking, breathable, and stretchable materials like spandex, nylon, polyester, and blends thereof. These materials are chosen for their durability, comfort, and ability to support various physical activities.
Are KaozRep products suitable for specific sports or workouts?
Yes, KaozRep offers a versatile range of activewear suitable for a wide array of activities, including yoga, running, weight training, cycling, and more. Each product is designed to provide the necessary support and flexibility required for different exercises.
How do I care for my KaozRep activewear?
To maintain the quality of your KaozRep apparel, generally, washing in cold water with mild detergent and air-drying or tumble-drying on low heat is suggested to preserve the fabric’s integrity.
What sizes are available for KaozRep activewear?
KaozRep offers a range of sizes to accommodate various body types and preferences. Sizes typically range from XS to XXL, but specific sizing availability may vary by product. In the new future KaozRep will be expanding the sizing rage for all body types. Customers can refer to the brand’s size chart for accurate measurements and guidance.
2. ORDERS/ SHIPPING
How long does it take for KaozRep to process an order?
Typically, orders placed with KaozRep undergo processing within 1 to 3 business days after the order is confirmed. This processing time may vary depending on the volume of orders and specific circumstances.
What shipping options are available
KaozRep offers various shipping options which include standard shipping, expedited shipping, and international shipping. The availability of these options and their respective delivery times may differ based on the destination.
How long does standard shipping take?
Standard shipping times with KaozRep may vary depending on the destination. In general, domestic (within the same country) standard shipping may take between 3 to 7 business days after processing for delivery.
Is expedited shipping available, and how long does it take?
Expedited shipping is often an option for faster delivery. This shipping method typically reduces delivery times significantly compared to standard shipping. Expedited shipping with KaozRep might take 1 to 3 business days for domestic orders after processing.
What about international shipping?
How long does it take? International shipping times with KaozRep can vary greatly based on the destination country, customs clearance, and other factors. It may range from 7 to 21 business days or longer, depending on the location and any potential customs delays.
Are there any factors that might affect shipping times?
Yes, several factors can affect shipping times, such as holidays, weather conditions, customs clearance procedures (for international shipments), and unforeseen circumstances like natural disasters or pandemics.
Can I track my order?
Yes, KaozRep typically provides a tracking number once the order has been processed and shipped. Customers can use this tracking number to monitor the status and estimated delivery of their package.
Do shipping times include processing time?
No, shipping times usually refer to the duration it takes for the package to transit from the KaozRep facility to the destination after processing. Processing time is separate and occurs before the package is handed over to the shipping carrier.
How can I change my shipping address for an existing order with KaozRep?
Typically, for an existing order, contact KaozRep’s customer support as soon as possible. Provide your order number and request an address change with the updated shipping address details.
Is there a deadline for changing my address on an order with KaozRep?
It’s recommended to request an address change as soon as you realise the need for it, preferably before the order is processed or shipped. Once the package is in transit, it might be challenging to modify the shipping details.
What information do I need to provide to KaozRep for a change of address?
Be ready to provide your order number, the current shipping address associated with the order, and the new shipping address details, including street address, city, state, postal code, and country.
Can I change the shipping address after the order has been shipped with KaozRep?
Changing the shipping address after the order has been shipped might be difficult. However, contacting customer support immediately might offer some options, such as intercepting the shipment or requesting a reroute if possible.
Will there be any additional charges for changing my shipping address with KaozRep?
Additional charges might apply for significant address changes or rerouting, depending on the shipping carrier’s policies and KaozRep’s terms and conditions. Minor changes might not incur extra charges.
Is there a verification process for changing the address to ensure security with KaozRep?
To maintain security, KaozRep have a verification process in place when changing addresses. This could involve confirming order details or providing personal information to verify the change’s authenticity.
What if my package is already in transit to the old address?
If your package is already in transit to the old address, contact the shipping carrier immediately. Some carriers might offer services to reroute packages or hold them for pickup at a local facility.
3. DISCOUNTS / PROMOTIONS
How can I get discounts or promotional offers at KaozRep?
KaozRep may offer discounts or promotional deals through various channels such as their official website and social media platforms. Keep an eye on their website and follow their social media pages for updates on promotions.
Are there any ongoing discounts or offers for first-time buyers at KaozRep?
YES there is a 10% off discount for first time buyers. Check KaozRep’s website or promotional materials to see if they offer any exclusive deals for new customers.
Are there seasonal or holiday discounts available at KaozRep?
YES KaozRep may have special promotions during Black Friday, Cyber Monday, Christmas and other holiday seasonal times. Keep an eye out for announcements on the website or social media’s.
Is there a minimum purchase requirement to avail of discounts at KaozRep?
Some discounts might have a minimum purchase requirement. Ensure you meet the criteria specified for the discount to apply to your purchase.
How long do discounts or promotional offers typically last at KaozRep?
The duration of discounts or promotions can vary. Some might be available for a limited time, while others could be ongoing. Check the terms of the offer for validity details.
Are there specific conditions or exclusions for using discounts at KaozRep?
Read the terms and conditions associated with the discount carefully. Some discounts might have specific product exclusions or conditions for use.
4. EXCHANGE / RETURNS
Do you have a return or exchange policy?
Yes, KaozRep has a return and exchange policy. Customers can refer to the website or contact customer support for details on the return process, including eligibility criteria and time frames.
What is KaozRep’s return policy?
Typically, KaozRep have a return policy that allows customers to return unused and unwashed items within a specified period from the date of purchase. This period can vary and may be mentioned in their terms and conditions.
How do I initiate a return with KaozRep?
Customers often need to contact KaozRep’s customer service by providing order details and reasons for the return. Instructions for returns might vary, so it’s best to check their official website.
Is there a time limit for returning items to KaozRep?
Customers should typically initiate the return process within a certain number of days from the date of receiving the item, as specified in KaozRep’s return policy.
What items are eligible for return to KaozRep?
Unused and unworn items with original tags and packaging are eligible for return. However, certain items like clearance or final sale items might not be eligible. Check KaozRep’s policy for details on eligible items.
How long does it take for a refund or exchange after a return with KaozRep?
Once KaozREP receives the returned item, processing the refund or exchange might take several business days. The exact time can vary, and it’s advisable to contact customer service.
Does KaozRep cover return shipping costs?
KaozRep might cover return shipping costs for damaged or incorrect items. For change of mind or any other reasons customers might be required to take responsibility for the shipping expenses. Contact the customer support team for any assistance.
What should I do if I receive a damaged or defective item from KaozRep?
In case of receiving a damaged or defective item, customers should contact KaozRep’s customer service immediately, providing details and, if possible, photographic evidence of the damage. KaozRep will provide instructions for returning or replacing the damaged item.
5. PAYMENTS
What payment methods do you accept?
We accept various online payment methods for your convenience. These include credit cards (Visa, Mastercard, American Express), debit cards, After Pay, and PayPal. Rest assured that all transactions on our website are secure and encrypted to protect your personal and financial information.
Is my payment information secure?
Yes, we take the security of your payment information seriously. Our website utilizes industry-standard security measures to protect your data. We use secure socket layer (SSL) encryption technology to ensure that your payment details are transmitted securely and cannot be accessed by unauthorized individuals.
